Return Policy

At Mirai, our commitment is to deliver crystal products that inspire satisfaction. In the event that your purchase doesn't meet your expectations, we're here to make things right with our comprehensive return and refund policy.

Returns
Your opportunity to initiate a return spans 7 days from the original date of purchase. For eligibility, your item must be in unused condition, undamaged, and accompanied by its original packaging. When you contact us regarding a return, kindly provide your order number along with a detailed explanation of the reason for return.

we only return the product in case of wrong product delivered & damage.

Refunds
Upon receiving your returned item, we will perform a thorough inspection and subsequently notify you via email to acknowledge its receipt. It's important to note that refunds are only applicable in instances where the product is received damaged or an incorrect item is delivered. If your refund is approved, the amount will be reimbursed to your original mode of payment or to your provided bank account details, as specified during the return initiation. Kindly be informed that the refund process might take up to 30 days.

Exchanges
Should your order arrive in a damaged condition or if an incorrect item is dispatched, we stand ready to facilitate an exchange for the correct product. In order to initiate an exchange, it is imperative to provide photographic evidence of the damaged or incorrect item within 7 days of receiving the order.

Shipping Costs
The responsibility for return shipping rests with you, our esteemed customer. Please bear in mind that shipping expenses associated with returned items are non-refundable. In case your refund is approved, the return shipping costs will be deducted from the refund amount.

Refund Initiation
We wish to clarify that refunds can only be initiated within the first 7 days following the delivery of your purchase. Furthermore, it's important to acknowledge that the refund process can span approximately 30 days due to procedural requirements.

Contact Us
For any queries regarding returns, exchanges, or if you seek clarification on our return and refund policy, our dedicated customer support team is available to assist you. You can reach us at connect@shopmirailiving.com/+91 9899991260. We're here to guide you through the process and address any inquiries you may have.

At Mirai, your trust holds immense value. Our chief aspiration is to guarantee your satisfaction and facilitate a positive experience with our exceptional crystal products. Your contentment is our utmost priority.